From: Roger Burton West Date: 11:18 on 26 Apr 2007 Subject: Dear Google, It's so very thoughtful of you to link to files on our web site which are explicitly excluded from your spidering, on the basis that some other file somewhere else links to them and has a title that might possibly be relevant. That's why I'm now banning you from the entire site rather than just the bits we didn't want you to link to. Oh, and by the way, stop spamming that technical contact address (which only you have ever been given) with "how to increase your traffic"; we aren't advertising-driven like you, and our traffic increases quite nicely without your help. You've already done your best to kill USENET. Oddly enough some people don't see this as a point in your favour.
From: Robert Rothenberg Date: 20:06 on 26 Apr 2007 Subject: Re: Dear Google, I have this ongoing problem with Google's spider as well. The pages on some sites I maintain have dynamically inserted <base href=...> elements (which is a nice trick to edit pages in a subdirectory of a test machine and have all of the links work). The pages also links to separate JavaScript files to save bandwidth using <script src=...> elements. Googlebot doesn't understand that base URL is also applied to script URLs. So when I'm at page http://www.example.doc/something, even though base points to "http://www.example.com/";, and the script src is "scripts/widget.js", Googlebot looks for files in, you guessed it, "http://www.example.doc/something/scripts/widget.js";. I wrote to Google's technical people about this. No response.
From: Gerry Lawrence Date: 22:48 on 26 Apr 2007 Subject: Re: Dear Google, ------=_Part_86719_10386550.1177624101467 Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit Content-Disposition: inline You'll never get a response from google. They've decided that our work IP addreess is in Canada. There's a hack that everyone has to do google.com/ncr which tells it to not do country IP address stuff. SIgh, each and every individual in the company has to do this. Google thinks that they own the internet. Soon they may. On 4/26/07, Robert Rothenberg <robrwo@xxxxx.xxx> wrote: > > > I have this ongoing problem with Google's spider as well. > > The pages on some sites I maintain have dynamically inserted <base > href=...> > elements (which is a nice trick to edit pages in a subdirectory of a test > machine and have all of the links work). > > The pages also links to separate JavaScript files to save bandwidth using > <script src=...> elements. > > Googlebot doesn't understand that base URL is also applied to script URLs. > > So when I'm at page http://www.example.doc/something, even though base > points to "http://www.example.com/";, and the script src is > "scripts/widget.js", Googlebot looks for files in, you guessed it, > "http://www.example.doc/something/scripts/widget.js";. > > I wrote to Google's technical people about this. No response. > > >
From: Phil Pennock Date: 23:32 on 26 Apr 2007 Subject: Re: Dear Google, On 2007-04-26 at 14:48 -0700, Gerry Lawrence wrote: > They've decided that our work IP addreess is in Canada. There's a hack > that everyone has to do google.com/ncr which tells it to not do country IP > address stuff. SIgh, each and every individual in the company has to do > this. Writing in a personal capacity, #include <disclaimers/all-wrapper.h> This isn't software hate, it's off-topic company hate. ;^) http://www.google.com/support/bin/answer.py?answer=873&topic=8995 If you want to send email directly, use <help@xxxxxx.xxx>. Try phrasing something like this, to assist it through first-level tech support: I'm reporting an IP geocoding fault for a block of IP addresses under my administrative control, which leads to the Google web-servers thinking we're in the wrong country. The IP address range is XXX. We are physically located in YYY. We're being wrongly redirected to site ZZZ. I don't think individual responses are sent, but any report should have been acted upon. If you have copies of mails which were sent a while ago and which weren't acted upon, I could try talking to someone at a highish level in Support; for obvious reasons, I really don't want to be a point of first contact for bypassing normal Support, though, so please keep it to stuff where you can show Support has failed you. -Phil
From: Gerry Lawrence Date: 23:51 on 26 Apr 2007 Subject: Re: Dear Google, ------=_Part_87335_29020421.1177627869515 Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit Content-Disposition: inline Yup, sorry it's company hate. And yes, did all the help@google stuff. Even got a ticket number. All responses (many, many many) to that ticket were summarily ignored, except for the BS automated response. I should have mentioned this in my original post. On 4/26/07, Phil Pennock <phil.pennock@xxxxxxx.xxx> wrote: > > On 2007-04-26 at 14:48 -0700, Gerry Lawrence wrote: > > They've decided that our work IP addreess is in Canada. There's a hack > > that everyone has to do google.com/ncr which tells it to not do country > IP > > address stuff. SIgh, each and every individual in the company has to > do > > this. > > Writing in a personal capacity, > #include <disclaimers/all-wrapper.h> > > This isn't software hate, it's off-topic company hate. ;^) > > http://www.google.com/support/bin/answer.py?answer=873&topic=8995 > > If you want to send email directly, use <help@xxxxxx.xxx>. > > Try phrasing something like this, to assist it through first-level tech > support: > > I'm reporting an IP geocoding fault for a block of IP addresses under > my administrative control, which leads to the Google web-servers > thinking we're in the wrong country. > > The IP address range is XXX. > We are physically located in YYY. > We're being wrongly redirected to site ZZZ. > > I don't think individual responses are sent, but any report should have > been acted upon. If you have copies of mails which were sent a while > ago and which weren't acted upon, I could try talking to someone at a > highish level in Support; for obvious reasons, I really don't want to be > a point of first contact for bypassing normal Support, though, so please > keep it to stuff where you can show Support has failed you. > > -Phil > >
From: Phil Pennock Date: 00:12 on 27 Apr 2007 Subject: Re: Dear Google, On 2007-04-26 at 15:51 -0700, Gerry Lawrence wrote: > And yes, did all the help@google stuff. Even got a ticket number. > > All responses (many, many many) to that ticket were summarily ignored, > except for the BS automated response. Pass the ticket number to me off-list and I'll chase it up. > I should have mentioned this in my original post. Hell no. This is a list dedicated to hate, not a bug-reporting list where you have to elaborate everything you tried first. -Phil
Generated at 10:28 on 16 Apr 2008 by mariachi